Privacy Policy

1. Who we are

Whole Life Rehab is a trading name of Positive Health Innovations Limited (Company Number: 17214065), registered at NC Suite 4002 York House, 18 York Road, Maidenhead SL6 1SF, United Kingdom. We are the data controller for the personal information collected through this website and our services. You can contact us at [email protected] or by calling 01628 369054.

2. What information we collect

We may collect your name, telephone number and email address when you contact us, submit an enquiry or book a session. We may also collect information about your health and rehabilitation needs that you share with us voluntarily, information submitted through our referral form, and technical data such as your IP address and browser type collected automatically when you use our website.

3. How we use your information

We use your personal information to respond to your enquiries and provide the services you have requested, to process referrals from healthcare professionals, to send appointment reminders and service-related communications, to improve our website and services, and to comply with our legal and regulatory obligations. We do not use your personal information for unsolicited marketing without your explicit consent.

4. Legal basis for processing

We process your personal information on the following legal bases: contract, to fulfil our obligations to you as a client or referrer; legitimate interests, to respond to enquiries and improve our services; legal obligation, where we are required to process data by law; and consent, where you have given us explicit permission.

5. Health information

Where you share health or medical information with us, we treat this as special category data under UK GDPR. We process this information only to provide you with the rehabilitation and health services you have requested, and we handle it with the highest standards of confidentiality and care.

6. How we store and protect your information

Your personal information is stored securely and is accessible only to authorised members of our team. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.

7. Sharing your information

We do not sell, rent or share your personal information with third parties for marketing purposes. We may share information with healthcare professionals involved in your care where relevant and with your knowledge, with service providers who assist us in operating our website and business under strict confidentiality agreements, and with regulatory or legal authorities where required by law.

8. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

9. Your rights

Under UK GDPR, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information subject to legal obligations, object to or restrict how we process your information, withdraw consent at any time where processing is based on consent, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, please contact us at [email protected].

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or call 01628 369054.