FAQs | Home Visit Physiotherapy & Health Coaching | Whole Life Rehab Maidenhead

Question 1

How do I get started?

Accepted Answer

The first step is to book a call via our contact page or call us on 01628 369054. This is a friendly conversation where we learn about your situation, answer your questions and help you find the most appropriate service.

Question 2

What happens in the Heal Well Strategy Session?

Accepted Answer

The Heal Well Strategy Session is a relaxed conversation, typically lasting around 15 to 20 minutes. We will ask about your current challenges and what you are hoping to achieve. You will have the opportunity to ask us anything. There is no pressure to commit to anything during the call.

Question 3

How do I book?

Accepted Answer

You can book by contacting us via the form on our website, by email at info@wholeliferehab.com or by calling 01628 369054.

Question 4

Who are your services suitable for?

Accepted Answer

Our services are designed for adults and elderly people who are recovering from illness, injury, surgery or a significant health event and who want support beyond standard medical care. We also provide specialist elderly physiotherapy and care home physiotherapy, and support family carers of people living with dementia.

Question 5

What is the difference between the Heal Well Method and your other services?

Accepted Answer

The Heal Well Method is our signature 12-week programme. It is a comprehensive, structured pathway that addresses all aspects of recovery, including movement, sleep, nutrition, stress management, confidence and daily habits. Our other services, including Home Visit Rehabilitation Physiotherapy, Physiotherapy for Older Adults, Care Home Physiotherapy, Health Coaching & Recovery, and Physiotherapy for People Living With Dementia, are specialist services that can be accessed independently for people with specific needs.

Question 6

Do you offer in-person or online sessions?

Accepted Answer

We offer both in-person and online sessions depending on your location and preference. Please contact us to discuss the options available to you.

Question 7

How long does the Heal Well Method programme last?

Accepted Answer

The Heal Well Method is a structured 12-week programme. We also offer shorter-term support and ongoing sessions depending on your individual needs and goals.

Question 8

Are your services covered by insurance?

Accepted Answer

Some health insurance policies may cover physiotherapy or health coaching. We recommend checking directly with your insurer. We are happy to provide documentation to support any claims.

Question 9

Where are you based?

Accepted Answer

We are based in Maidenhead, Berkshire. We offer both in-person sessions and online sessions via video call, so we can support clients across the UK.

Question 10

Do you offer home visits?

Accepted Answer

Yes. Home visit physiotherapy is one of our core services. We provide specialist home visit physiotherapy and rehabilitation for adults and elderly people across Berkshire, Buckinghamshire and Surrey. We also provide care home physiotherapy, visiting residential and nursing care homes directly.

Question 11

What makes Whole Life Rehab different?

Accepted Answer

We take a whole-person approach to recovery, addressing not just physical rehabilitation but also confidence, energy, mindset and quality of life. We work with you as an individual, not just a diagnosis. Our services bridge the gap between medical discharge and truly living well.

Question 12

How do I pay?

Accepted Answer

We send an invoice at the end of each month to your next of kin's email address showing all sessions completed during that month. You, or whoever is responsible for payment, can pay the invoice by bank transfer or by debit or credit card using the secure payment link included within the invoice. All payment details and the payment reference are included with every invoice. Payment terms are seven days from the invoice date.

Question 13

How quickly can I be seen?

Accepted Answer

We aim to arrange your assessment as quickly as possible at a time that is convenient for you, usually within two days. In many cases we can offer a same-day or next-day initial assessment.

Question 14

Do you provide elderly physiotherapy at home?

Accepted Answer

Yes. Elderly physiotherapy is one of our specialist services. We provide expert home visit physiotherapy and rehabilitation for elderly people in their own homes across Berkshire, Buckinghamshire and Surrey. Our elderly physiotherapy service covers falls prevention, post-surgery rehabilitation, long-term condition management, post-hospital discharge recovery and more.

Question 15

Do you provide physiotherapy in care homes?

Accepted Answer

Yes. We provide specialist care home physiotherapy and rehabilitation, visiting residential and nursing care homes directly. Our care home physiotherapy service includes individual resident assessments, mobility and rehabilitation programmes, falls prevention, post-hospital discharge support and staff education.

Question 16

Can you accept referrals from GPs, NHS teams or social care?

Accepted Answer

Yes. We welcome referrals from GPs, NHS teams, private consultants, Age UK, social care teams, care home managers and families. Please contact us to discuss a referral and we will respond promptly.

Question 17

Is elderly physiotherapy available as a home visit?

Accepted Answer

Yes. All of our elderly physiotherapy and rehabilitation is delivered as home visits, meaning elderly people receive expert care in the comfort and familiarity of their own home without the stress of travelling to a clinic.

Frequently Asked Questions

GETTING STARTED

OUR SERVICES

PRACTICAL QUESTIONS

ELDERLY PHYSIOTHERAPY & CARE HOME SERVICES

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